Wrinkle relaxers$14 / unitLip filler$650HydraFacial$199Friday10:00 · 1:30 · 4:00
Your prices and your open times.
Add your services and prices, and set which days, hours and providers are open. That is everything Lucent is allowed to say.
AI PHONE ANSWERING
Every call,
picked up.
When your team can’t get to the phone, Lucent answers. It quotes prices from your own list, books into the times you’ve opened, reads every detail back to the caller, and hands anything medical, or anyone who’d rather talk to a person, to your team.
Answers with your prices and your open times. Nothing it made up.
Incoming call · Thursday 12:41 PMEXAMPLE CALL
- Thanks for calling Marlow Aesthetics. I’m the practice’s AI receptionist. How can I help?
- Hi! I’m curious about wrinkle relaxers. How much are they?
- Wrinkle relaxers are fourteen dollars a unit. We also offer a free fifteen-minute consult.FROM YOUR PRICE LIST
- I’ve never done it before. Is there anything on Friday?
- We have ten, one-thirty, or four on Friday. What works for you?FROM YOUR CALENDAR
- One-thirty. It’s Jamie Morgan, 650 555 0142.
- Thanks, Jamie. That’s 650 555 0142, a free consult, Friday at one-thirty. Is that right?READ BACK BEFORE BOOKING
The source beside every answer.
WHEN NOBODY CAN REACH THE PHONE
The phone rings most
when you’re busiest.
Your provider is mid-treatment, the front desk is checking someone in, and the phone rings out. Or someone finally has a minute in the evening and gets voicemail. “How much is lip filler?” shouldn’t need a callback, but it does when the person who knows is busy.
How it works
01 / SET UP
- How much are wrinkle relaxers?
- Wrinkle relaxers are fourteen dollars a unit.FROM YOUR PRICE LIST
Lucent picks up when your team can’t.
It introduces itself as the practice’s AI receptionist, answers price questions from your list, and offers only the open times on your calendar, up to three at once.
✓ Booked · Free consult, Friday 1:30 PMHanded to your team
03 / BOOK OR HAND OFFReads it back, then books or passes it on.
Name, number, treatment and time are read back and confirmed before anything is booked. Medical questions, and anyone who wants a person, go to your team.
Only what you’ve set.
Nothing it made up.
Lucent doesn’t improvise. Everything it tells a caller comes from what your practice has set up, and anything it shouldn’t answer goes to your team.
It says it’s an AI
Every call opens with Lucent introducing itself as the practice’s AI receptionist.
Prices from your list only
A treatment that isn’t on your list has no price. Lucent never guesses one, and never claims a time is free unless your calendar says so.
Nothing booked without a yes
Name, phone number, treatment and time are read back to the caller and booked only once they’ve confirmed.
Medical questions go to your providers
Pregnancy, medications, suitability, risks and side effects: Lucent says the provider will cover that at the consult, and offers to book one.
Does the caller know they’re talking to an AI?+
Yes. Lucent introduces itself as the practice’s AI receptionist at the start of every call.
What if a caller asks about a treatment that isn’t on my list?+
Lucent quotes prices only from your list, so it won’t make one up. It can still offer the caller a consult.
How does Lucent know which times are open?+
You set the open windows by day, hour and provider. Lucent offers callers only times from those windows, up to three at a time, and never says a time is free unless your calendar says so.
What happens when a caller asks a medical question?+
Lucent doesn’t answer it. Pregnancy, medications, suitability, risks and side effects are left to your providers: it says the injector will cover that at the consult, and offers to book one.
What if the caller wants to talk to a person?+
Lucent hands them to your team.
Can Lucent book without checking with the caller?+
No. It reads the name, phone number, treatment and time back, and books only once the caller has said yes.
Is this separate from AI Scribe?+
Yes. AI Phone Answering covers the calls your team can’t get to. AI Scribe turns consultations into provider notes and patient follow-ups, and AI Lead Nurturing helps your front desk follow up with inquiries.
How do I get started?+
Book a demo and tell us a little about your practice. We’ll email you to arrange a time.
Every call picked up.
Your prices, your open times, every detail read back, and anything medical left to your team. Lucent answers the phone when you can’t.
Book a demo